Our dedicated customer service team handles all orders and communication.
You can always contact us at support@tuprimum.com or via our contact form here, where all inquiries are answered within 24 hours on business days.

Additionally, you can call our customer service at +45 26 20 24 74 on weekdays between 09:00 - 13:00.

Tu Primum ApS accepts online payments with the following credit cards: Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, Visa Electron, Maestro, ApplePay and Klarna.

The payment will only be charged to your account when the physical product has been shipped or the virtual product has been created, unless otherwise agreed upon or stated in your order.>

All prices on this webiste include VAT.

When using a debit card, you may notice that the money is reserved on your account, which will cause your available balance to appear lower.

If you or the webshop cancels the order, the webshop will not be able to charge the money from your account, but the reservation will still be visible on your account for a period of time.

Please note that only the bank (or card issuer) can cancel such a reservation.

The money will be deducted from your account when the webshop processes and completes the payment for your order. The transaction will then appear in your bank statement.

All prices on the website include VAT.

Tu Primum ApS uses a secure payment server that encrypts all information with SSL protocol, ensuring that your data is secure and cannot be read by others.

Orders placed before 14.00 (on business days will be shipped the same day. Orders placed after 2:00 PM will be shipped the next business day.

Once your package has left the warehouse, you will receive an email with a tracking number.

You can choose to have your shipment delivered to your home address or to the nearest parcel shop. You will receive a tracking number upon dispatch, so you can always track your shipment.

We are pleased to offer free delivery to a selected pick-up point within the EU on all orders.
Price for delivery to a home address depends on the destination, and the price will be shown at checkout.

Orders placed before 14.00 (on business days) will be shipped the same day.
Orders placed after 14.00 will be shipped the next business day.
When your package is ready for pickup at a pick up point, you will receive a notification via SMS or E-mail.

You can expect delivery within 1-2 business days in Denmark and 3-5 days within the EU.

For delivery to destinations other than those mentioned, please contact support@tuprimum.com for more information.

TU PRIMUM offers a 30-day full return policy on items purchased from the website, unless otherwise agreed upon or specified in your order.
The 30 days start from the day the order is delivered.
TU PRIMUM covers the shipping costs when you return a product.

If you wish to cancel your purchase, you must notify us within 30 days after delivery and return the item no later than 30 days after we have received the notification.

To exercise your right of withdrawal, please send us an email at Support@tuprimum.com, clearly stating that you wish to use your right of withdrawal.

You are responsible for the condition of the product and any depreciation caused by handling it in a way other than what is necessary to determine its nature, characteristics, and function.
This means you can try the item as if you were shopping in a physical store. If the item has been tried/used beyond this, it will be considered used and of reduced value.

When the purchase is canceled, you may receive a reduced or no refund. It is up to TU PRIMUM ApS to assess the condition of the item.

There is a 2-year warranty on products according to the Danish Sale of Goods Act. The warranty covers defects in software, materials, and workmanship.

Claims must be reported within a reasonable time after receipt. A maximum of one month is considered a reasonable time unless otherwise agreed. We will reimburse reasonable shipping costs.

Return contact details:

Tu Primum ApS
Denmark, 6200 Aabenraa
Skrænten 38, 1
Phone: +45 26 20 24 74
Email: Support@tuprimum.com

Claims are not accepted if sent by cash on delivery.

We do not resell personal information or share your details with third parties. Your information is only stored in our customer database, and you can always request for it to be deleted.

To enter into an agreement with Tu Primum ApS, we require the following information:

• Name
• Address
• Phone number
• Email address

This information is only used to deliver the product to you and will be stored for up to five years.

On https://www.tuprimum.com/, cookies are used to optimize the website and its functionality. You can delete cookies from your computer at any time.

We use log statistics to improve the website by analyzing visit data, such as the number of visitors and their behavior.

If you wish to file a complaint about an item purchased from us, you can contact our customer service or submit a complaint to the Danish Consumer Complaints Board (Nævnenes Hus) in Viborg, or via the EU's complaint portal: http://ec-europa.eu/odr.

Contact details for Tu Primum ApS:

Tu Primum ApS
Denmark, 6200 Aabenraa
Skrænten 38, 1
Email: Support@tuprimum.com
Phone: +45 26 20 24 74
VAT number: 43873687