SHIPPING & RETURNS
WHERE DO YOU SHIP TO?
We ship to all countries within the EU.
If you're located outside the EU countries and want to purchase a TU PRIMUM product, please email support@tuprimum.com or contact us here and we will do our best to assist you.
WHERE ARE THE PRODUCTS SHIPPED FROM?
All of our products are shipped from Denmark.
CAN I GET FREE DELIVERY?
Yes, we are pleased to offer free delivery to a selected pick-up point within the EU on all orders.
Price for delivery to a home address depends on the destination, and the price will be shown at checkout.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed before 14.00 (on business days) will be shipped the same day.
Orders placed after 14.00 will be shipped the next business day.
When your package is ready for pickup at a pick up point, you will receive a notification via SMS or E-mail.
You can expect delivery within 1-2 business days in Denmark and 3-5 days within the EU.
What is the delivery time?
Orders placed before 14.00 (on business days) will be shipped the same day.
Orders placed after 14.00 will be shipped the next business day.
Orders from Denmark can expect delivery within 1-2 business days.
Orders within EU can expect delivery within 3-5 business days.
WHEN WILL I RECEIVE TRACKING INFORMATION?
Once your package has left the warehouse, you will receive an email with a tracking number.
Remember to check your spam folder if you have not received an email.
How do I return an item?
If you wish to return an item, you can create a return label here.
Simply follow the instructions to generate return label.
Once completed, you will receive a return label via email, which you can print and attach to the package.
Remember to check your spam folder if you don’t receive it immediately.
Attach your return label to the package and drop it off at your nearest pick up point. Please note that as the customer, you are responsible for the package until it is returned to us.
Please note that returned items must be in their original condition.
Return address:
Skrænten 38, 1
6200 Aabenraa,
Denmark
How long do I have to return my order?
We are pleased to offer 30 days of free returns. Returns must be made within 30 days of receiving your item.
Is returning an order free?
Yes, we offer free returns within 30 days of receiving your item.
PAYMENT & REFUNDS
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment methods VISA, Mastercard, MobilePay, Apple Pay, Klarna and ViaBill.
When will I receive my refund?
TU PRIMUM processes the refund to the same payment card used for the purchase once your return package has been delivered to our warehouse and registered.
Please note that it may take 4-5 business days from the receipt of your return package for your refund to be processed.
After that, it may take 1-3 banking days before the refund appears in your bank account.
How can I contact customer service?
You are always welcome to contact us via our customer service email at support@tuprimum.com or through our contact form here.
All inquiries are answered within 24 hours on business days.
Additionally, you can call our customer service at +45 26 20 24 74 on weekdays between 09:00 - 13:00.
TU PRIMUM & BLAZERS
WHAT DOES TU PRIMUM MEAN?
"TU PRIMUM" is Latin for "You First" and this is reflecting our philosophy that women should prioritize themselves—embracing their confidence, strength, and individuality.
It represents the modern woman who leads with grace, power, and confidence.
At TU PRIMUM, we design elegant, high-quality garments that empower women to feel both feminine and strong, helping them make a statement in every part of their lives.
Where are TU PRIMUM blazers made?
Our blazers are designed in Denmark by our Founder and designer, and then produced in Italy and Portugal, where skilled artisans brings our vision to life with precision tailoring and luxurious fabrics.
why double-breasted blazers?
At TU PRIMUM, we see the double-breasted blazer as a timeless classic, perfect for women who want to embody both power and elegance in their wardrobe choices.
How do I know which size to choose for TU PRIMUM blazers?
Our blazers are designed with a tailored, feminine fit.
We recommend choosing your regular size for a fitted look and if you are going for a more oversized look we recommend sizing up.
Check our size guide on the specific product page for detailed measurements, or contact our team for personalized advice.
Additionally, you can watch a fit video on each product page, where a model showcases different sizes to help you find the perfect fit.
What materials are used in TU PRIMUM’s blazers, and why are they special?
We believe that the foundation of a truly exceptional blazer lies in the fabric.
That's why we source only the finest Italian wool, luxurious wool blends, and exclusive fabrics from renowned European mills.
These premium materials are carefully selected for their softness, durability, and sophisticated finish, ensuring both comfort and timeless elegance.
Will new colors be added to the TU PRIMUM blazer collection?
At TU PRIMUM, we carefully choose every material and color to match our high standards of quality and elegance.
While we currently offer limited options, stay tuned for new additions of our double-breasted blazers in the future!
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